Frequently Asked Questions

If you have a question that is not answered below, feel free to call or text us.

Downloadable Forms

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Intake / Evaluation Referral Form
School-based Referral Form
Foster Care Referral Link
CANS Referral Link
About one week prior to your appointment, we will send you paperwork to complete. This information will be coming from various sources so please be sure to check your email in the days leading up to the appointment, including a junk or spam folder.
 
You will also receive a reminder email and text one week & another two days prior to the appointment to confirm, deny, or reschedule the appointment.
On the day of your appointment, expect to complete any paperwork that you were not able to complete prior to coming in. There also could be additional paperwork depending on the type of testing or at the discretion of the provider.
 
The majority of the time is spent with the client interacting one-on-one with the doctor. During this time the parent will be asked to wait in the lobby until their interview with the doctor. Please keep in mind that you will be discussing sensitive information about the child. If they are too young to be left unattended in the lobby, please consider bringing another adult to attend to them during this time.
 
The amount of time spent in office varies depending on age and symptoms. On average the testing will take about two hours. This information will also be discussed at the time of scheduling.
 
Please note: if we are evaluating a minor, the parent or legal guardian will need to be present for the duration of the appointment.

If someone besides a birth parent or legal guardian will be bringing the child to the appointment, please let us know at the time of scheduling. For example: a stepparent or grandparent who does not have court appointed guardianship, medical consent, etc. will need a release signed by the parent prior to the appointment.

This is completely up to you as the parent or guardian. Testing involves several steps including observation of the client as well as some cognitive testing. Things to consider might include: do you want the doctor to observe these behaviors first hand? also the child needs to be able to complete tasks directed by the provider, will they be able to do so without medication?

We do! This service is not covered by insurance, both private or state funded. Feel free to contact our office to discuss pricing.

Result timelines can differ by report. On average, most results are completed within 4 weeks of the appointment. The reports will outline the testing that was completed, if there is an official diagnosis, and recommendations as far as what the doctor is suggesting to do next. Once the report is done, our office will contact you via phone to let you know.
–picking them up in person in our office Monday-Thursday from 8-4pm
 
Should any questions arise about the report, feel free to contact our office to schedule a feedback session with your provider.

A: Please note that we experience an exceptionally high call volume from a variety of sources (individuals, parents, schools, doctors, social services, agencies, therapists, etc.). While on the phone, we can spend a significant amount of time addressing questions and intaking clients. As a result, administrative assistants may not be available to receive your call. Patience is key, and persistence in trying different contact methods may be necessary. We are eager to help as many people as we can!

If you’re not getting an answer when you call, there are a few steps you can take:

1. Check business hours: Ensure that you’re calling during business operating hours. If you’re calling after hours, you’re unlikely to reach someone.

2. Leave a message: Be sure to leave your name, contact information, the reason for your call, and the best time to return your call during business hours. Many people neglect to include these details! If you or your child is a client, provide a date of birth. The more specific information you provide, the better we can assist you when we return your call. We will get back to you. If you are calling to schedule an appointment, leave your email address in their message as well, and we will send a link to complete an Evaluation Request Form. This form can also be accessed on the Resources page of our website. 3. Send an email: Consider sending an email to cfpsreferrals@cfpsonline.com explaining your question or concern. If you are a returning or scheduled client, send an email to contactadmin@cfpsonline.com. Again, include your name, contact information, and reason for the email. If you or your child is a client, provide a date of birth. We will get back to you.

4. Check for holidays or special circumstances: Occasionally, we may have altered hours due to holidays, bad weather, or other special circumstances. We observe all federal holidays. Check our website or social media for any announcements.

If you are calling to schedule an appointment, leave your email address in their message as well, and we can forward a link from IntakeQ to complete the Evaluation Request Form. Please note that messages, either voice or email, are not returned on weekends, holidays, or during non-business hours.